Shipping Information

United States Postal Service (USPS)

United Parcel Service (UPS)

ALL ITEMS ARE SHIPPED FREE UNDER OUR GUIDELINES (standard post office

mail delivery). IF YOU NEED AN ITEM SHIPPED OVERNIGHT, PRIORITY OR

EXRESS MAIL or OTHER THAN OUR GUIIDELINES YOU WILL INCUR ALL COSTS

ASSOCIATED WITH SHIPPING. IN SOME INSTANCES IT IS COST EFFECTIVE

FOR US TO SHIP PRIORITY BASED ON DELIVERY TIME AND COST.

RETURNS: BUYER WILL INCUR ALL SHIPPING COST ASSOCIATED WITH ANY ITEM

RETURNED. I take pride in my designing and hope that this will not happen. I want every

customer to be happy with our product so do chose and look carefully at what you are

buying.

Important Information

We process and ship most new orders within 24 to 48 hours on Monday through Friday, excluding

major holidays. If an ordered item is unavailable, we will notify you of the status. Your order is

shipped from Killeen TX, via USPS or UPS. Please read the following information below for more

details. We may substitute UPS Ground for USPS or Priority in some cases and vice versa.

Contact information: The Jewelry Lady, Village Square Shopping Center, 2904 East Stan Schlueter

Loop C302, Killeen TX, 76542.

Same-Day Shipping

 Orders received by 11 am (Central Standard Time) are processed the same day.

 Any orders received after 12:00 pm (NOON) may be processed the next business day.

UPS (not USPS) Delivery Restrictions

 Use USPS for deliveries to a P.O Box, APO or FPO. UPS will not deliver to these locations.

 UPS business days are Mon - Fri. NO DELIVERIES on Saturdays or Sundays.

Standard Ground Shipping Methods Are

 UPS Ground, USPS Priority, USPS First-Class Mail, USPS Parcel Post.

 The shipping method is determined by the package’s weight, destination, and volume.

 Orders of $9.99 before tax & shipping, or sale items, will ship by USPS First-Class Mail.

 We will choose the shipping method for FREE SHIPPING

International Orders

 The Jewelry Lady does not pay for customs fees.

 If a shipment incurs such charges, the customer is responsible.

Note: The customer is responsible for all additional shipping costs that may incur from inputting an

incorrect address or a refused shipment. Not all shipping methods are available to all countries.

Shipping Rates

Shipping is a standard flat rate of $6.50. Items that require insurance and multiple boces of shipping will be calculated at a flat rate of $12.50.If you have any other questions, please contact me at thejewelryladykilleen@gmail.com 

Definition of Shipping Methods

Note: All transit times shown below are from the time your order is actually shipped, not when you

place your order. Business days for carriers are as follows: USPS: Monday - Saturday, and UPS:

Monday - Friday.

Domestic Shipping

USPS First Class Mail

 Not insured. Tracking available to countries below. Delivered typically in 2-7 business days.

 USPS 1st class packages can be tracked to Australia, Belgium, Brazil, Canada, Denmark, France, Germany,

Great Britain, Ireland, Israel, Netherlands, New Zealand, Spain, Sweden, and Switzerland. Domestic U.S

packages can not be tracked via First Class Mail.

USPS Parcel Post

 Not insured. Tracking available to most countries. Delivered typically in 1-2 weeks. 3-4 weeks to Hawaii.

USPS Priority Shipping

 Insured up to $50. Tracking available to most countries. Delivered typically in 2-5 business days.

UPS Ground

 Insured up to $100. Tracking available. Delivery in 1-5 business days.

 No Saturday delivery.

UPS 3-Day Select

 Insured up to $100. Tracking available. Guaranteed delivery in 3 business days.

 No Saturday delivery.

UPS 2nd Day

 Insured up to $100. Tracking available. Guaranteed delivery in 2 business days.

 No Saturday delivery.

UPS Next Day Air

 Insured up to $100. Tracking available. Guaranteed delivery the next business day.

 No Saturday delivery.

International Shipping

See our International Shipping policy page.

Definition of Shipping Terms

Below is a list of shipping terms used on thejewelryladytx.com. Following each term is their

definition, to better help you understand the information we provide.

Insured Package

If it is proved that an insured package is lost, damaged, or vandalized during shipment, the customer

will not be held liable. The Jewelry Lady’s Claim Form must be filed after the eligible date; this is

strictly enforced. The customer has the option for a reshipment of another item at no cost, (We only

do one of a kind designs) or a refund. Filing for a claim becomes available after 30 and 45 days from

the shipment date for domestic and international orders, respectively. For all UPS shipment,

packages are insured up to $100 only. Shipping amount may be reimbursed in addition to product

value. For USPS Domestic Priority orders the package is insured up to $50 for free.

Non-Insured Package

We may or may not add insurance at our discretion.

Delivery Confirmation

Delivery information is offered, if available on some shipments. USPS will have an initial and delivery

scan as well as intermittent scans, but will not have scans of every location the shipment passes

through. USPS only offers Delivery Confirmation numbers to guarantee that the package was

delivered.

Tracking Number

A tracking number is a unique serial number by a particular carrier that allows you to retrieve

information about your package's current location and status.

 Except for USPS First-Class International Mail, tracking is available for all USPS & UPS.

 UPS scans EVERY location of interest, including information on weather or delays.

 USPS scans MOST locations of interest. Packages may not be marked "delivered," even after a delivery is

made.- Original tracking number may not be valid upon crossing international borders.- Call your

country’s local postal service for more information.

Transit or Delivery Time:

Transit time starts the day an order is actually shipped, not when it is placed. Business days are

Monday through Saturday for USPS, and Monday through Friday for UPS. Holidays are not business

days. Below are some examples:

 An order SHIPPED on Monday:- Via "UPS Next Day Air" will arrive on Tuesday.- Via "UPS 2nd Day Air" on

Wednesday, etc.

 An order SHIPPED on Friday:- Via "UPS Next Day Air" will arrive on Monday.- Via "UPS 2nd Air" on

Tuesday, etc.

 An order PLACED on Thursday after our cut-off time (8 AM Pacific time):- SHIPPED on Friday Via “UPS Next

Day Air,” will be delivered on Monday.

Business Days of the Carriers:

Transit time starts the day an order is actually shipped and not when it is placed. Business days are

Monday through Saturday for USPS, and Monday through Friday for UPS. Holidays are not business

days. Below are some examples:

 UPS OPEN 5 business days: Monday - Friday. Packages will be delivered only on these days.

 USPS OPEN 6 business days: Monday - Saturday. Packages will only be delivered on these days.